Help Center

Help Center > Basics


Learn the basics to help you make the most of Candidio

How to Contact Support

Have a questions for us? Don't worry. We’re here for you! Click the menu icon on the top right of your screen....
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Request a Revision

We want you to be ecstatic with your finished video! If you'd like to have an additional video clip included or...
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Upload Content

Before you can send your production to us for editing, you have to upload your content. Follow these steps to make...
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Submit a Production

Once you have uploaded your content and editing instructions, you're ready to Submit For Editing. Watch this short...
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Add Editing Instructions

One of the most beneficial parts about Candidio is that our team does all of the editing for you! You don't need to...
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Download Your Video

You've submitted your production, and our fantastic team has edited it for you. Once you've received an email...
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How to Find a Production

Finding one of your productions on your Candidio dashboard couldn't be easier! Watch the short tutorial below or...
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How to Customize the Shot List

Whether you need to add a shot or customize a shot on your Shot List, you can follow these steps. Navigate to the...
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